Hi, I'm Jessica. Principal Product Designer. Strategic IC. 15+ years.

Hi, I'm Jessica.

Across enterprise replatforming, multi-product portfolios, regulated industries, and 0→1 platforms

I bridge design craft & business strategy, from greenfield launches to enterprise scale.

Design Foundations, Systems,
Workflows, and Experience.

Design Foundations, Systems,Workflows, and Experience.

Design Foundations, Systems, Workflows, and Experience.

Built the Operator Layer Beneath the Marketplace

AptDeco

Built the internal capacity management tool that served as the foundation for AptDeco's expansion from Tri-State to nationwide. Real-time dashboard, predictive engine, operator-editable parameter portal.

0→1

Agentic UX

Operator Tools

Dashboards

Systems Thinking

Built the Operator Layer Beneath the Marketplace

AptDeco

Built the internal capacity management tool that served as the foundation for AptDeco's expansion from Tri-State to nationwide. Real-time dashboard, predictive engine, operator-editable parameter portal.

0→1

Agentic UX

Operator Tools

Dashboards

Systems Thinking

Built the Operator Layer Beneath the Marketplace

AptDeco

Built the internal capacity management tool that served as the foundation for AptDeco's expansion from Tri-State to nationwide. Real-time dashboard, predictive engine, operator-editable parameter portal.

0→1

Agentic UX

Operator Tools

Dashboards

Systems Thinking

Built the Operator Layer Beneath the Marketplace

AptDeco

Built the internal capacity management tool that served as the foundation for AptDeco's expansion from Tri-State to nationwide. Real-time dashboard, predictive engine, operator-editable parameter portal.

0→1

Agentic UX

Operator Tools

Systems Thinking

The Redesign That Worked the Way Surgeons Do

CaseCTRL

Rebuilt CaseBuilder, a surgical case-creation feature in CaseCTRL, by reordering the information architecture to follow surgeons' actual workflow. Role-separated hierarchy, cascading dependency chain, and four AI features.

Workflow Redesign

Clinical UX

AI Trust

IA

Diagnostic Reframe

The Redesign That Worked the Way Surgeons Do

CaseCTRL

Rebuilt CaseBuilder, a surgical case-creation feature in CaseCTRL, by reordering the information architecture to follow surgeons' actual workflow. Role-separated hierarchy, cascading dependency chain, and four AI features.

Workflow Redesign

Clinical UX

AI Trust

IA

Diagnostic Reframe

The Redesign That Worked the Way Surgeons Do

CaseCTRL

Rebuilt CaseBuilder, a surgical case-creation feature in CaseCTRL, by reordering the information architecture to follow surgeons' actual workflow. Role-separated hierarchy, cascading dependency chain, and four AI features.

Workflow Redesign

Clinical UX

AI Trust

IA

Diagnostic Reframe

The Redesign That Worked the Way Surgeons Do

CaseCTRL

Rebuilt CaseBuilder, a surgical case-creation feature in CaseCTRL, by reordering the information architecture to follow surgeons' actual workflow. Role-separated hierarchy, cascading dependency chain, and four AI features.

Workflow Redesign

AI Trust

IA

Diagnostic Reframe

Two Domains. One Platform. AI Throughout.

Guardian Life Insurance

Joined Guardian at kickoff as the primary designer on a replatforming initiative. I designed the cross-domain IA, the centralized research repository, 8+ end-to-end workflows, and the AI-assisted and agentic UX patterns embedded throughout.

Enterprise Replatforming

Regulated

IA

Agentic UX

Cross-Domain

Two Domains. One Platform. AI Throughout.

Guardian Life Insurance

Joined Guardian at kickoff as the primary designer on a replatforming initiative. I designed the cross-domain IA, the centralized research repository, 8+ end-to-end workflows, and the AI-assisted and agentic UX patterns embedded throughout.

Enterprise Replatforming

Regulated

IA

Agentic UX

Cross-Domain

Two Domains. One Platform. AI Throughout.

Guardian Life Insurance

Joined Guardian at kickoff as the primary designer on a replatforming initiative. I designed the cross-domain IA, the centralized research repository, 8+ end-to-end workflows, and the AI-assisted and agentic UX patterns embedded throughout.

Enterprise Replatforming

Regulated

IA

Agentic UX

Cross-Domain

Two Domains. One Platform. AI Throughout.

Guardian Life Insurance

Joined Guardian at kickoff as the primary designer on a replatforming initiative. I designed the cross-domain IA, the centralized research repository, 8+ end-to-end workflows, and the AI-assisted and agentic UX patterns embedded throughout.

Enterprise Replatforming

IA

Agentic UX

Cross-Domain

A Little about me

Strategic super IC who builds foundations and ships experiences.

Hi, I'm Jessica. I'm a strategic IC whoI operates at two altitudes simultaneously: the systems that shape the work, and the work itself. This was shaped by my habits and my career.

I naturally think in systems and trust evidence over framing. When something doesn't add up, I want to know why before fixing it. With 15+ years across enterprise tooling, multi-product portfolios, and 0→1 platforms, that instinct has become the engine of how I work.

The work I build is structural. Roadmaps, information architecture, frameworks, and workflows. The kind of foundation other people work on top of after I exit. That's the standard I hold to: what I leave behind should outlast my engagement.

A Little about me

Strategic super IC who builds foundations and ships experiences.

Hi, I'm Jessica. I'm a strategic IC whoI operates at two altitudes simultaneously: the systems that shape the work, and the work itself. This was shaped by my habits and my career.

I naturally think in systems and trust evidence over framing. When something doesn't add up, I want to know why before fixing it. With 15+ years across enterprise tooling, multi-product portfolios, and 0→1 platforms, that instinct has become the engine of how I work.

The work I build is structural. Roadmaps, information architecture, frameworks, and workflows. The kind of foundation other people work on top of after I exit. That's the standard I hold to: what I leave behind should outlast my engagement.

A Little about me

Strategic super IC who builds foundations and ships experiences.

Hi, I'm Jessica. I'm a strategic IC whoI operates at two altitudes simultaneously: the systems that shape the work, and the work itself. This was shaped by my habits and my career.

I naturally think in systems and trust evidence over framing. When something doesn't add up, I want to know why before fixing it. With 15+ years across enterprise tooling, multi-product portfolios, and 0→1 platforms, that instinct has become the engine of how I work.

The work I build is structural. Roadmaps, information architecture, frameworks, and workflows. The kind of foundation other people work on top of after I exit. That's the standard I hold to: what I leave behind should outlast my engagement.

A Little about me

Strategic super IC who builds foundations and ships experiences.

Hi, I'm Jessica. I'm a strategic IC whoI operates at two altitudes simultaneously: the systems that shape the work, and the work itself. This was shaped by my habits and my career.

I naturally think in systems and trust evidence over framing. When something doesn't add up, I want to know why before fixing it. With 15+ years across enterprise tooling, multi-product portfolios, and 0→1 platforms, that instinct has become the engine of how I work.

The work I build is structural. Roadmaps, information architecture, frameworks, and workflows. The kind of foundation other people work on top of after I exit. That's the standard I hold to: what I leave behind should outlast my engagement.

Let's connect!

Interested in working together? Reach out and let's chat.

jessica.ling.design@gmail.com

Let's connect!

Interested in working together? Reach out and let's chat.

jessica.ling.design@gmail.com

Let's connect!

Interested in working together? Reach out and let's chat.

jessica.ling.design@gmail.com

Let's connect!

Interested in working together? Reach out and let's chat.

jessica.ling.design@gmail.com